Disney Plus has become less enchanted…

And that is a significant problem.

This is one thing you will not tolerate.

What should you do then?

First, avoid panicking.

If Disney Plus unexpectedly stops functioning on your Google TV…

This tutorial will assist in restoring magic.

Continue reading to discover:

  • What to do if the Disney Plus application freezes and stops responding.
  • How to troubleshoot and resolve any Disney Plus-related Google TV issues.
  • Thirteen fast methods to restore Disney Plus to its usual state on your Google TV.

Why doesn’t Disney Plus function on my Google TV?

Possible server maintenance is preventing Disney Plus from working on your Google TV. Also possible is a weak WiFi connection. Running outdated software on both the app and Google TV is a second potential cause. It could also be due to your IPv6 settings or a full cache.

Google TV not working with Disney Plus: 13 fixes

1: Restarting your Google TV

You may be wondering, “Why is this the solution to practically all app-related issues?”

This is why:

Because this fix is intended to resolve any TV hiccups or app crashes.

And indeed, the simplest solution is the most effective.

The highlight? Simply follow these three steps:

Unplug the television from its power source.

Wait for two minutes

Plug your television back in.

2: Check Disney Plus server status

In addition to TV and app issues, server downtime should also be considered.

In this instance, Disney Plus may be at fault due to a power outage in your neighborhood.

Downdetector is the most efficient method for confirming the condition.

On the website, you should be able to determine whether outages have occurred in your area.

3: Reduce the streaming resolution

How does this work?

When you stream at an excessively high quality, it is conceivable that…

Your WiFi has difficulty loading the video.

Therefore, the best solution is to reduce the streaming quality to a level that your WiFi can support:

Step 1: Open Disney Plus.

Step 2: It is located in the upper-right corner of your screen.

Step 3: is to pick “App Settings” from the drop-down menu.

Step 4: Adjust the streaming quality.

You have three alternatives to choose:

  • Moderate: 1.2 GB/hour of throughput
  • Automatic: 4.2 GB/hour are transmitted.
  • Save Data: data is transmitted at 0.6 GB/hour.

4: Try viewing Disney Plus on several devices

Here’s a proposal…

Why not test to see if Disney Plus is compatible with your iPad, Android tablet/phone, or iPhone?

In this approach, you will be able to determine whether the problem is caused by the app or the TV itself.

Even better, launch another streaming service, such as Hulu or Netflix, on your Google TV.

If both work and your devices have no issues running Disney Plus, proceed to the seventh solution.

5: Restart your WiFi

WiFi troubles stink…hugely.

On many occasions, the majority of issues are caused by a poor connection.

The easiest solution is to reboot your WiFi network:

  1. Unplug your router.
  2. Delay for five minutes (Give your router ample time to refresh).
  3. Reconnect your router to its power source.

Want an extra tip?

Make sure the time settings on your Google TV are accurate.

Occasionally, your TV will recognize a WiFi network, but…

On the actual network settings, “Connected, no Internet” will be displayed.

Although restarting your router will resolve this issue, there is an additional step you may take:

  1. Enter the TV’s settings.
  2. Scroll down to the section titled Preferences.
  3. Select “Time and date”
  4. Tap “Automatic date & time.”
  5. Select “Automatic synchronization”
  6. Alternately, you can manually set the correct time using the same menu.

6: Reset Disney Plus

Did restarting your WiFi not work?

In this case, all you need to do is adjust the angle you’re fixing.

Instead of attempting to repair your WiFi, let’s focus on your Disney Plus app.

Specifically, resetting the system.

This is how it is done:

  1. Press the “Apps” button on the remote control.
  2. The menu will display to the right.
  3. Select the app that is malfunctioning.
  4. Press and hold the “Select” button on the remote control.
  5. A pull-down menu will display.
  6. Select “Info”
  7. Select “Force Stop”.

7: Update Google TV

Your television’s out-of-date software is one of the primary reasons why Disney Plus does not function.

Not only does this cause your television to freeze or slow down, but…

Some applications require the most recent OS version in order to function properly.

And this could be the reason why your Disney Plus suddenly stopped operating.

Here is the solution:

  1. Press the Menu button on the remote control.
  2. A pop-up menu should appear on the screen’s right side.
  3. Scroll to the bottom and click “Device Preferences.”
  4. Select “About”
  5. Click “Update Software”
  6. Confirm the installation of the update.

8: Reinstall Disney Plus

After experiencing so many app crashes…

Only one thing remains: deactivate Disney Plus.

Afterward, reinstall it.


Think of it as a new beginning.

Your application is brand-new and free of any bugs or faults that could be causing it to crash every 30 seconds.

Here are the steps to reinstall Disney Plus:

  1. Press the “Apps” button on the remote control.
  2. A menu will appear on the right side of the screen, presenting your app list.
  3. Accentuate Disney Plus
  4. Press and hold the “Select” button on the remote control.
  5. In the menu that appears, touch “Uninstall.”
  6. Return to the Apps menu.
  7. Navigate to the Google Play Store or hit “Get More Apps.”
  8. Input Disney Plus into the search box.
  9. Install the program.

9: Remove cached Disney Plus

You reinstalled the software and then relaunched it, but Disney Plus did not move?

Then, it may be because of the application’s cache.

This refers to all the app data or information kept on your television in order to reduce loading times.

Put another way,

When you originally launched Disney Plus, it took some time to load the whole collection of content, correct?

Perhaps…plus or minus a few seconds?

But after a few instances of repeatedly activating the application…

The content library appeared to load more quickly, or before you could blink.

According to experts, this is due to cache.

Since the information is saved on your TV or app, it is simpler to process it.

With cache in your Disney Plus app, everything loads considerably faster.

The issue is that it requires storage space.

Not a lot, but enough to cause troubles with your app and Google TV when accumulated.

Essentially, you should clear it:

  1. Press the “Apps” button on the remote control.
  2. The menu will display to the right.
  3. Choose Disney Plus
  4. Press and hold the “Select” button on the remote control.
  5. Tap “Info” from the pop-up menu.
  6. Select “Erase data” and “Erase cache.”

10: Install the most recent Disney Plus update.

I know.

You have heard the word “update” frequently.

But to be frank…

How frequently do we update our gadgets or apps unless instructed to do so?

Not to mention, problems like as app freezes, a sluggish television, malfunctions, and even random system failures begin to manifest prior to the occurrence.

I assure you now, however.

This is the final update you will ever be required to make to this tutorial.

On your Google TV, navigate to the Google Play Store.

  1. It should appear in the same list as your applications.
  2. In the Google Play Store, search for “Disney Plus”
  3. The “Update” option should be marked in green.
  4. Install the latest update.

11: Perform a factory reset


This is not some strange update referred to as a factory reset.

This function returns your Google TV to its factory settings.

The sad reality about it is well…

Your app data gets wiped.

But it is not its primary function.

A factory reset tries to eliminate any faults or bugs that cannot be remedied by the solutions listed above.

It is the best tool for giving your Google TV a much-needed facelift.

And here is the procedure:

  1. Press the Home button on the remote control.
  2. Tap the gear icon or Settings option in the upper-right corner.
  3. Select “Device Preferences” from the menu that drops down.
  4. Select “About”
  5. Choose “Reset” (located below Device name).
  6. Confirm the reset action.
  7. Select “Erase everything” from the menu.

12: Turn off your television’s IPv6 settings

Now this…

My friends, this solution is wonderful.

IPv6 is a standard for the Internet Protocol (IP).

Essentially, it is a WiFi setting for individuals who desire a speedier Internet connection.

However, not all applications are compatible with this IP standard.

Consequently, an application such as Disney Plus, for example, crashes.

What is the solution?

Switch it off:

  1. Press the Home button on the Google TV remote control.
  2. Click Settings in the upper-right corner of your screen (gear icon).
  3. A drop-down menu should be displayed.
  4. Choose Network
  5. Choose “Advanced Settings” by scrolling down the page.
  6. Disable IPv6

13: Contact Disney Plus and Google

When the going gets rough, seek assistance.

In particular, the Disney help page or Google Nest Community.

Alternately, you can submit a tweet to Disney Plus to expedite their response to your issue.

You can only accomplish so much on your own.

Therefore, this issue may be an internal app developer issue that can only be resolved by Disney Plus.

In addition, Google should have an explanation for why their televisions encounter such issues.

Recent Posts