Are you a Prime Video binge-watcher?

Do you anticipate newly-released films and television programs?

You cannot wait to return home and turn on your Samsung television.

But if you do…


It does not work…


You’ve arrived to the proper location!

Here you’ll discover:

  • Why your Amazon Prime account may be the problem.
  • Eleven simple tweaks to make your Samsung TV compatible with Amazon Prime video.
  • How updating your Samsung television might rid you of the most recent bugs.
  • How a cold restart of your Samsung television can reset the main board and fix the problem.
  • And much more…

Why doesn’t Prime Video work on my Samsung television?

Your Prime Video is not working because it cannot establish an internet connection. It can also be overburdened with crammed data, wrong location settings, or the TV software is not up to date.

Prime Video not working on Samsung TV? Eleven simple solutions

Restart your Samsung television from cold.

The most frequent solution is a so-called cold reboot of the television.

A cold boot resets the television and motherboard.

And there are two simple methods for doing so.

Follow these instructions with the television on:

  1. Press and hold the Samsung Remote’s power button.
  2. Wait till the television turns off AND back on (until you see the Samsung Logo appear back on the screen).

The second method is as follows:

  1. Unplug the television for at least one minute.
  2. Reconnect the power source.
  3. Turn on the television again.

This is the initial remedy; if it does not work, proceed to the next step.

Uninstall and reinstall the Amazon Prime Video application

Delete and reinstall are the next logical solution.

The Amazon Prime Video app allows you to start with a blank slate. Plus, it’s quite simple.

After reinstalling the Prime Video app, you will be prompted to enter your account information again in order to log in.

Uninstall the app

This is how to accomplish it:

To access the TV’s menu, press the Home button on the Samsung remote’s control.

Navigate to Apps.

Select Settings in the upper-right corner of the screen.

  1. Select Amazon Prime Video app.

Select Delete and confirm deletion.

Reinstall the program

After completion, reinstall the application:

To access the TV’s menu, press the Home button on the Samsung remote’s control.

Navigate to Apps.

Use the search function to locate the Amazon Prime app.

If it has been located, choose it.

Afterwards, install the application.

Then, reopen the application and ensure that it is functioning properly.

Resetting the Smart Hub

The Smart Hub is the navigational center of the Samsung Smart TV.

This is the menu system where all apps may be accessed.

It is possible that the Smart Hub is causing the Prime Video delay.

In this scenario, you can reset the Smart Hub.

After resetting the Smart Hub, all installed applications, settings, and account information will be removed. Therefore, they must be reinstalled or reentered.

Here’s how to reset the Smart Hub on your Samsung television:

  1. Push the Home button from the remote.
  2. Select Settings.
  3. Scroll down to the Support section.
  4. Choose Self Diagnosis.
  5. Use the down arrow to select Reset Smart Hub.
  6. Enter the PIN (the default is 0000).


Upgrade the software of the television

Samsung will occasionally provide updates.

These updates are designed to keep your television functioning properly by addressing the most recent issues.

For instance, many vulnerabilities relate to customer complaints about apps not loading or remaining frozen on their Samsung television.

Then Samsung’s developers will investigate the issue, and hopefully an update will be released to remedy it.

The only caveat is that you must be aware of these updates.

It’s really simple to check for and install updates:

Follow the instructions below:

  1. Press Home on the remote control.
  2. Visit the Settings page.
  3. Choose General
  4. Scroll down to the Support section.
  5. Select Software Update.
  6. Choose Update Now

If there is an update, you must wait until it is complete. After the update, the TV will automatically restart.

Pro tip: Enable auto-update. Consequently, updates will be performed automatically. In the future, you won’t need to consider it or miss an update.

Verify your Amazon Prime account.

If you are a member of Amazon Prime, you receive automatic access to Prime Video.

If you do not have access to the movies and television shows, it is likely that your Amazon Prime membership is inactive or has expired.

You can verify this via the Amazon app using your Amazon account.

This is how:

Launch the Amazon app.

Go to the Prime Membership page.

Go to the Account Settings page.

Select the Manage Prime Membership option.

Verify that it is active, and if necessary, modify your payment preferences.

Moreover, you can view this video:

Deregister your device

Another possible circumstance is reaching the maximum number of concurrent streams.

Using the same Amazon account, you can simultaneously stream a maximum of three videos.

Therefore, if you observe that too many streams are active simultaneously, you may need to deactivate some registered devices.

Here’s how to determine how many registered devices you have. In addition, how to deregister them:

Select Prime Video Settings from the menu.

Select Registered Devices.

Remove the device by deregistering it.

Deactivate VPN

An active VPN may potentially contribute to the issue.

A VPN, or Virtual Private Network, helps safeguard your internet traffic.

It can conceal your IP address and location. Thus, you are more difficult to monitor by third parties. Such as websites that collect your information for commercial purposes.

However, it may cause problems with Prime Video.

The most likely cause is that Prime Video cannot decipher your “hidden location.”

It can believe you are in an other nation.

And because some films are unavailable in other countries, this can prevent the video from loading.

You can deactivate the VPN to check if it improves performance.

If it works normally without the VPN, contact the VPN vendor and request recommended settings for use with Prime Video, or disable the VPN.

Clear the Prime Video app’s cache.

The application itself can store data in cache memory.

For instance, you are watching a movie but must leave abruptly.

You pause the movie and power down the television.

The application will then save the movie’s duration and all other essential data. These are both kept in the cache memory.

So, when you return…

You can immediately resume where you left off.

If this occurs daily, the cache memory can become full and performance will degrade.

Therefore, you should periodically clear it.

It’s very simple, and here’s how:

  1. Select the Start button.
  2. Visit the Settings page.
  3. Select Apps and.
  4. Navigate to the Prime Video app and tap View Details.
  5. After that, select Clear Cache.

That is all; give it a try.

Check your internet connection

This one is somewhat prevalent and frequently the issue.

Therefore, if you have a wireless Internet connection, you should examine the WiFi signal.

Place your phone close to the television for comparison. Check the number of bars visible.

You may also check this on your TV by following these steps:

  1. Select the Home button on the Samsung remote.
  2. Choose Settings.
  3. Go to General.
  4. Browse to Network.
  5. Select Network Settings subsequently

Determine how many bars are displayed on the screen. If you see 1 or 2, it suggests the internet is rather slow and can cause the app not running smoothly.

Try moving the router closer to the television. You might also get a WiFi extender or a better router.

Ethernet cable interface

Using an Ethernet cable, you can create a direct physical connection between your TV and router.

In contrast to a wireless connection, there are less obstacles here. Such as barriers or distance from the router.

Therefore, it is worth a shot if your Samsung TV has an internet port.

Reset the network router

In order to begin with a fresh connection, you can reset the WiFi-router.

Simply unplug the router for approximately one minute.

Then reconnect it and verify that all LED indications are blinking as expected.

Contact your Internet Service Provider if you are unsure of which lights should be blinking, or if none are glowing and there is no internet.

They can verify whether an Internet connection exists.

Reset the WiFi from within the Samsung television.

This is how:

  1. Press either the Menu or Home button.
  2. Visit the Settings page.
  3. Select General
  4. Switch to Network mode.
  5. Finally selected Reset Network and confirm

After that, reselect the WiFi and observe the results.

Hotspot via your mobile device

Did you realize your smartphone’s internet connection can be shared with other devices?

It can be used as a miniature WiFi router.

Before we begin, please bear in mind that this may impact your mobile data plan. Since that is what we will employ. Therefore, verify this to avoid exceeding budgetary constraints.

Android smartphone Hotspot

If you are using an Android phone, follow these steps:

  1. Select Settings on your mobile device.
  2. Navigate to Portable Hotspot.
  3. Enable Hotspot.
  4. Apple mobile device Hotspot

And with an Apple smartphone it works as follows:

  1. Select Preferences
  2. Choose Personal Hotspot .
  3. Enable Allow others to join afterwards.
  4. Connect the Samsung television to the hotspot.
  5. Place it near the television and test it.

Remember that when using Prime Video, you are streaming movies. These films require a great deal of data. Use this solution instead to determine if the issue is WiFi-related. Because wifi is more stable and better for streaming movies to the television.

Reset to Factory Defaults

The TV can be reset to factory settings.

This will return the television to its factory default settings.

Try this solution only if nothing else appears to be working.

Warning: following a factory reset, all of your data, including personal settings and user data, will be deleted.

Follow these procedures to reset the Samsung TV to factory settings:

  1. Go to Settings first.
  2. Select the General tab
  3. navigate to and select Reset.
  4. Enter your PIN code.

The default PIN is 0000.

If you cannot locate these instructions, you may have a different TV model. Then, if desired, try this:

  1. Go to Settings first.
  2. Visit the Support page.
  3. Choose Self Diagnosis
  4. Choose Reset.

Contact Samsung, Prime Video, or your service provider

If none of these solutions work, your best course of action is to contact Samsung, Amazon, or your Internet Service Provider (ISP) directly.

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